Shipping policy

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Processing Time

All products are made-to-order and carefully inspected before shipment.

Most orders are processed and shipped within 1-3 business days. During holidays, sales events, or periods of high demand, processing times may be slightly longer.

Once your order ships, you will receive a tracking number via email.

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Shipping Rates

Shipping costs are calculated at checkout based on the destination, package size, and shipping method selected.

We strive to offer fair and competitive shipping rates on all orders.

Estimated Delivery Times

After shipment:

USPS Ground Advantage: 2-5 business days
USPS Priority Mail: 1-3 business days
UPS Ground: 1-5 business days

Delivery times are estimates and may vary due to weather, carrier delays, or other circumstances beyond our control.

Tracking Information

A tracking number will be emailed once your order has been shipped.

Please allow up to 24 hours for tracking information to update in the carrier's system.

Lost or Delayed Packages

MotoMatt is not responsible for shipping carrier delays after a package has been accepted by the carrier.

If your package appears lost or has not been delivered within a reasonable timeframe, please contact us and we will help initiate a carrier investigation.